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How to Build a Better Bureaucracy: An Honest Conversation

To kick off our program “Better Bureaucracies: Three NY institutions, three collaborative approaches,” social impact designer April De Simone asked audience members to raise their hands if they had positive associations with the word “bureaucracy.”

If any hands went up, they didn’t go very high.

“This afternoon, we’ll try to shed some light on what’s going on in a few New York City bureaucracies,” she said. “So if we ask that question again at the end, maybe we’ll get a few more hands.”

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