The MTA overhauled Baltimore's transit system in June of 2017, renaming it BaltimoreLink. The centerpiece of the new system is CityLink, 12 high-frequency bus routes.

MTA administrators said CityLink buses would arrive at bus stops about every 15 minutes during peak hours, Monday - Friday. 

CityLink was supposed to ensure improved service, but many residents believe that buses still don't show up on time - or at all.

MTA's on-time performance data, released in January, in fact shows that LocalLink buses arrive on time only 67% of the time. MTA's goal is 80%.

Riders believe that the MTA promised far more service than BaltimoreLink actually delivers. 

Baltimoreans, both choice riders and those who rely on public transportation exclusively, need transportation they can count on - and a transit agency that delivers the service that it promises. 

Recent comments from Baltimore City bus riders on "Where's the Bus, Baltimore?"

* "MTA can you please get your act together on Fridays?!!! This is the third Friday in a row on which I've waited over an hour for the bus (on different routes, too). This morning, at the Woodberry stop, three scheduled #21 buses in a row didn't come (the man waiting next to me had been waiting since 7:10 am by the time I gave up and got a different ride at 8:30). We can't afford to be this late to work!"

* "Another no-show ... during code blue weather. Two of us stood waiting ~20min after the #21 was scheduled to show up, until caving and getting a car ride. It gets better. While I worked on that, a bus came down Falls. Very exciting until it was close enough we could read the "Not In Service". We could also see it was one of the normal drivers."*

* "It's always a good feeling when the bus passes you while you're standing at the stop. This is the red. Also. I've been standing here since 1:10pm.its raining."

* "Is there any hope that the red will improve anytime soon? I have to take it up to Towson with my 3 month old to pick up my 4 year old from school and bring them both back to Waverly and they are always so crowded I am trying to stand up holding my babies after super long waits in the cold. I don't blame the operators. This route just seems to be mismanaged. It needs to be rethought."

* "I was trying to take the Red Line a few weeks ago. It was a Saturday night and the next bus was arriving at 9:50. It was 9:30 when I got to the stop. The bus arrived at 10:35. I get off the bus at Green Mount and Preston, which isn't the safest. This bus driver was driving particularly slow! It normally takes about 30 minutes, I got to Preston St. at 11:20 ."

* "... I missed my bus because it came SEVEN minutes early. Don't they have places where they pull off so they actually can stick to a schedule? Because it's seriously not worth walking 1 mile to the NAVY bus when the 65 should be here at a specific time."

* "Today's CityLink Orange EB service was a failure...The Orange bus is supposed to run about every fifteen minutes. Actually, Transitapp indicated five would come in that hour. But here's how it worked out. One "Orange" bus came at 3:14, but its marquee read "Not in Service." (See the photo.)The driver said he was an Orange bus but only going to Bayview - not all the way to Essex, as most Orange buses do. Everybody who needed to go beyond Bayview had to keep waiting. That was a lot of people... Anyhow, at 3:34, another Orange comes by, but it's full and won't accept any passengers. At 3:52, another Orange (a tic) passes by. Also full. So, at this point passengers who need the Orange have been waiting for **an hour** for the high-frequency bus, when two Oranges pull up back-to-back at 4pm."